Return & Refund Policy

Fixed-Term Agreement Terms

Standard 12-month operating agreements may be invoiced monthly or prepaid annually at the displayed discount. Once accepted, the agreement remains non-cancelable through the selected term except where this policy, the order form, or applicable law expressly provides otherwise.

If Service Install materially breaches the agreement, the customer must provide written notice describing the breach. If the breach remains uncured after 30 days, the customer may terminate, future monthly invoices are canceled, and any overpayment is refunded.

Customers facing documented business hardship may request an early release. If approved, the exit charge is 50% of the remaining agreement value. Amounts already earned or invoiced remain due.

Service-level failures are ordinarily remedied with service credits rather than cash refunds. After termination or expiration, customers receive a 30-day data-export window unless law or an applicable order form requires longer.

1. All Sales Are Final

Service Install is a digital software platform — specifically an AI-native front-office subscription for service shops. Because the platform is delivered digitally and access is granted immediately upon payment, purchases are generally final and non-refundable. The material-breach remedy, hardship exit, and any rights required by applicable law remain available as described in this policy.

2. Subscriptions

Service Install agreements renew automatically unless either party gives written non-renewal notice at least 30 days before the term ends. Cancellation stops the next renewal; it does not shorten an active agreement or remove monthly fees due through its end. We send renewal reminders 90, 60, and 30 days before the renewal date. You retain access through the term and receive a 30-day data-export window afterward.

3. Chargebacks

Initiating a chargeback or payment dispute for any charge made in accordance with these terms constitutes a material breach of your agreement with Chiller Tech Support LLC. We reserve the right to immediately suspend or terminate your account upon receipt of a chargeback, and to contest any chargeback with your card issuer using transaction records, session logs, and delivery evidence. Fraudulent chargebacks may be referred to appropriate authorities.

4. Exceptions Required by Law

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction. Where such laws require us to provide a refund, return right, or other remedy, we will comply with those requirements to the minimum extent required. If you believe you are entitled to a refund under applicable law, contact us at the address below.

5. Contact

Questions about this policy? Contact Chiller Tech Support LLC d/b/a Service Install via serviceinstall.io/contact. See also our Terms of Service and Privacy Policy.