Data Usage Policy

This policy explains how Service Install, published by Chiller Tech Support LLC d/b/a Service Install, uses data to connect service-shop inquiries to accountable work. It supplements our Privacy Policy and Terms of Service.

1. Data the platform processes

Depending on the features a service shop enables, Service Install may process:

• Customer and prospect contact information, consent records, and communication preferences.
• Call, text, email, voicemail, and web-inquiry content and related delivery metadata.
• Site and equipment details, service history, appointment context, estimates, invoices, and work status.
• Shop users, roles, assignments, actions, integrations, and audit events.
• Technical logs used to secure, operate, and improve the platform.

2. How data is used

We use platform data to:

• Resolve customer, site, equipment, and work context across approved communication channels.
• Route work across office, dispatch, field, billing, and management and record accountable follow-through.
• Provide requested communications, workflow automation, reporting, and customer-facing updates.
• Detect abuse, investigate incidents, enforce permissions, and maintain audit records.
• Evaluate and improve Service Install reliability, safety, and workflow quality.

3. AI-assisted processing

Service Install may use AI to classify inquiries, summarize communications, resolve likely customer and job context, suggest routing, and draft responses. AI output is advisory until an authorized user or a configured deterministic workflow acts on it. Organization content is not used to train shared AI models without explicit written consent. We use access controls, audit logs, and workflow gates to reduce unauthorized or unsafe actions.

4. Customer responsibilities

Each service shop controls the business records it submits and is responsible for having a lawful basis to collect, use, and communicate with its customers. Dealership administrators control team access and should grant only the minimum permissions required for each role.

5. Service providers and integrations

We use contracted infrastructure, communications, payment, analytics, and integration providers to operate requested features. Those providers may process only the data needed to deliver their services under their agreements with us. Service Install does not sell customer communication data.

6. Retention and account controls

Data is retained for the period needed to provide the service, satisfy contractual and legal obligations, preserve security and audit records, and resolve disputes. Authorized dealership users may request exports or deletion through their account owner, subject to legal, security, and backup retention requirements.

7. Data minimization

Do not submit passwords, full payment-card numbers, government identification numbers, protected health information, or other data that is not necessary for service-shop operations. Payment-card data is handled by the configured payment provider rather than stored directly by Service Install.

8. Changes and contact

We may update this policy as Service Install evolves. Material changes will be posted before they take effect. Questions or account-owner requests may be submitted through serviceinstall.io/contact.