Privacy Policy

SMS communications and privacy

Chiller Tech Support LLC d/b/a Service Install processes mobile numbers, messaging preferences, consent records, and message content to provide requested service-related text communications. Messages may include appointment reminders, scheduling changes, service updates, and invoice notifications. Message frequency varies. Message and data rates may apply.

We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. SMS consent is optional and separate from account creation or purchases. Reply STOP to opt out or HELP for assistance. You can also contact us through our contact page.

1. Who we are

This Privacy Policy describes how Chiller Tech Support LLC d/b/a Service Install (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Utah, collects, uses, and protects personal information through serviceinstall.io and the Service Installplatform (collectively, the “Services”).

By using the Services you agree to the practices described in this Policy. Our Terms of Service govern the use of all Services and are incorporated by reference.

Chiller Tech Support LLC integrates third-party technology services through their official interfaces and is not affiliated with, endorsed by, or sponsored by any such provider.

For details about cookies and similar tracking technologies, see our Cookie Policy.

2. Information we collect

Information you provide directly:

• Account registration: name, email address, company name, and password (hashed — never stored in plain text).
• Platform data: job tickets, dispatch entries, customer records, invoice data, equipment records, maintenance contracts, and other operational records you create through the platform.
• Service documentation uploads: service manuals, wiring diagrams, fault code tables, field notes, and other technical files you upload for reference within your organization. These files may contain embedded metadata (GPS coordinates, device info). You are responsible for ensuring you have the right to upload each file.
• Payment information: billing details processed by Square. We do not store full card numbers. We retain transaction amounts, dates, and items purchased.
• Contact and support communications: name, phone, company, and message content from contact forms or support requests.

Information collected automatically:

• Log and usage data: IP address, browser type, operating system, pages visited, timestamps, and feature interactions.
• Session identifiers: cookies used to maintain authentication state. You may disable cookies in your browser settings.

3. How we use your information

• To provide, secure, and support the Service Install front office.
• To process payments and manage subscription billing through Square.
• To authenticate accounts and prevent fraud or unauthorized access.
• To respond to support inquiries and contact form submissions.
• To send transactional communications: purchase receipts, renewal notices, and service confirmations.
• To provide requested AI-assisted classification, summarization, extraction, and drafting features as described in Section 5.
• To monitor platform health, diagnose errors, and prevent abuse.
• To understand how visitors use our public website through Microsoft Clarity session replay, heatmaps, and behavioral metrics, so we can improve site performance, content, security, and marketing.
• To comply with applicable legal obligations.

4. How we share your information

Chiller Tech Support LLC does not sell or rent your personal information. We may share information only in the following circumstances:

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Service providers: Supabase (database and authentication), Square (payments), and AI model providers — each bound by data processing agreements and authorized to use your data only as directed by us.
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Chiller Tech Support LLC, our users, or others.
• Business transfers: in connection with a merger, acquisition, or asset sale. We will provide notice before your information is transferred and subject to a different privacy policy.
• With your consent: in any other circumstance with your explicit consent.

5. AI-assisted processing and model training

Service Install may send the minimum necessary organization content to contracted AI providers to classify, summarize, extract, or draft content requested by an authorized user or workflow. Those providers may process that content only to deliver the requested feature under our agreements.

No shared-model training by default.We do not use an organization's calls, messages, job notes, customer records, or uploaded documentation to train shared AI models unless the organization separately gives explicit written consent. An organization may withdraw that consent for future training use through serviceinstall.io/contact.

5B. Microsoft Clarity and Microsoft Advertising

We use Microsoft Clarity and Microsoft Advertising on our public website to capture how visitors use and interact with our pages through behavioral metrics, heatmaps, and session replay. This may include pages visited, clicks, scrolling, device and browser information, approximate location, and interaction patterns. We use this information for site optimization, security, fraud prevention, product improvement, and advertising measurement.

Clarity uses first- and third-party cookies and similar tracking technologies. For more information about how Microsoft collects and uses data, review the Microsoft Privacy Statement.

6. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data by contacting us; however, we may retain certain records as required by law or for legitimate business purposes.

7. Security

Chiller Tech Support LLC implements industry-standard technical and organizational security measures, including encrypted data storage (Supabase with row-level security), hashed passwords, TLS encryption in transit, and access controls. No system is completely secure. We will notify you of any confirmed data breach affecting your personal information as required by applicable law.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of your personal information.
• Withdraw previously granted consent for future shared-model training use.
• Object to or restrict certain processing activities.
• Receive a copy of your data in a portable format.

To exercise any of these rights, contact us via serviceinstall.io/contact. We will respond within 30 days of a verifiable request.

9. Children

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information, please contact us and we will promptly delete it.

10. Changes to this Policy

Chiller Tech Support LLC may update this Privacy Policy from time to time. Material changes will be communicated via a notice on the platform at least 14 days before the new policy takes effect. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.

11. Contact

Privacy-related inquiries may be directed to Chiller Tech Support LLC via serviceinstall.io/contact.